Service status information

For the condition of an individual order or device, use its service information or contact support. This page is not a live monitoring feed.

Payments are verified automatically. Service preparation or hardware dispatch follows confirmation; timing depends on the order.

Send the order reference, affected device or service, time and symptoms. Keep credentials, wallet keys and sensitive client data out of the report.

The published terms set a 99.9% monthly availability target. A target is not measured uptime; enterprise commitments depend on the agreed contract.